Google Message Security Troubleshooting Guide Instrukcja Użytkownika Pobierz pdf (Strona 24)

Frequently Asked Questions 25

What should I do after moving my domain to a new mail

server?

For a new mail server or ISP, change the Delivery Manager’s email server

address. For more information, see Setting Up Delivery Manager.

Note: If the domain remains associated to the same user organization, the only

change is the updating of the email config organization. If the domain is moved

under a different email config, see Move a Domain.

What happens if my connections goes over my connection

limit?

If you have several servers, make one a failover server. Otherwise, the sending

server tries again to connect with your mail account. For more information about

enabling a failover server event and related system alerts, see Events.

Why are some of my Message Center emails delivered and

others are not?

There could be more than one cause:

1. Check your organization’s and your user’s Daily Message Limit. When

exceeded, your incoming messages are bounced. For more information, see

Set an Organization’s Message Limits.

2. The filters may have given a high spam score to the missing messages, and

your Blatant Spam Blocking disposition is set to ‘black hole’. For more

information, see Configure Spam Settings for an Organization.

What does it mean if “Open Conn. = n/a” when a Conn. Limit

is set through the Inbound Server’s Delivery Manager page?

This means that the process which lists the number of simultaneous connections

died.

To request that this be reset, please contact Support. If you are a directly

supported Postini Customer, please log in to the Postini Support Portal.

Otherwise, contact your vendor, who can assist you.

If no Conn. Limit is set, then the number of Open Conn. will not be listed.

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Google Message Security Troubleshooting Guide Instrukcja Użytkownika Strona 24